Shoptresor

Hassle-Free Returns & Refunds at Shoptresor

At Shoptresor, we stand behind the quality of our products and aim to provide you with a seamless shopping experience. If for any reason you’re not satisfied with your purchase, our flexible returns and refunds policy ensures you can shop with confidence. We’re here to make the process as easy and stress-free as possible.

Key Details of Our Returns & Refunds Policy:

1. Return Window:
   • You have 30 days from the date of delivery to initiate a return or exchange.
2. Eligibility Criteria:
   • Items must be in their original condition, unused, and in their original packaging.
   • Include all accessories, documentation, and components that came with the product.
3. Refund Options:
   • Full Refund: If the item is returned within the 30-day period and meets the eligibility criteria, you’ll receive a full refund.
   • Partial Refund: If the item is returned without its original packaging or shows signs of use, a partial refund may apply.
4. Exclusions:
   • Customized or special-order items are non-returnable unless they arrive damaged or defective.
   • Gift cards and digital downloads are non-refundable.
5. How to Initiate a Return:
   • Visit our Returns Portal to submit a return request.
   • Provide your order number and a brief explanation for the return.
   • Once approved, you’ll receive a return shipping label and instructions.
6. Shipping Costs for Returns:
   • Free Returns: For defective or incorrectly shipped items, we cover the return shipping costs.
   • Customer Responsibility: For other reasons (e.g., change of mind), customers are responsible for return shipping fees.
7. Processing Time:
   • Refunds are processed within 5–7 business days after we receive and inspect the returned item.
   • The refund will be issued to the original payment method or as store credit, depending on your preference.

Step-by-Step Guide to Returning an Item:

1. Check Eligibility: Ensure the item meets the return criteria (unused, original packaging, within 30 days).
2. Submit a Request: Use our Returns Portal or contact customer support to initiate the process.
3. Pack the Item: Securely pack the item in its original packaging with all components included.
4. Ship the Item: Attach the provided return label and drop it off at your nearest courier service.
5. Track Your Refund: Once we receive the item, you’ll receive a confirmation email and a timeline for your refund.

Frequently Asked Questions (FAQ):

1. What if my item arrives damaged or defective?
   If your item is damaged or defective upon arrival, please contact us immediately. We’ll arrange a free return and either issue a replacement or a full refund.
2. Can I return an item if I’ve changed my mind?
   Yes, you can return the item within 30 days as long as it’s unused and in its original packaging. However, you’ll be responsible for return shipping costs.
3. How long does it take to process a refund?
   Refunds are typically processed within 5–7 business days after we receive the returned item.
4. Will I get a refund for the original shipping cost?
   Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
5. Can I exchange an item instead of returning it?
   Yes, exchanges are available for eligible items. Contact our support team to arrange an exchange.
6. What happens if I miss the 30-day return window?
   Unfortunately, items cannot be returned or exchanged after the 30-day period unless covered by warranty. Please refer to our Warranty Information page for details.

Why Choose Shoptresor for Returns & Refunds?

• Customer-Centric Approach: We prioritize your satisfaction with clear policies and hassle-free processes.
• Flexible Options: Whether you want a refund, exchange, or store credit, we’ve got you covered.
• Fast Processing: We aim to process refunds quickly so you can move forward with peace of mind.
• Dedicated Support: Our team is always available to assist with any questions or concerns about returns.